Application Support Engineer

Remote work

Regular / Senior

Consultant

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What you will do:

About the role:

We are looking for an experienced Application Support Engineer to join our team responsible for the maintenance, development, and support of our Client’s key business systems.

We’re looking for a flexible and inquisitive person with a strong technical bent — someone who doesn’t just „put out fires,” but can thoroughly analyze how systems work (tech analysis), ensure a smooth change deployment process, and act as a discussion partner for engineering teams and Site Services.

Important: We care about having a broad range of competencies within the team, so you don’t need to meet 100% of the requirements below. If you have solid IT Support fundamentals and experience in at least one or two of the listed areas/tools, we’d be happy to talk to you!

Responsibilities:

Analysis and technical support: Independent technical analysis of system issues, diagnosing and resolving incidents in the area of business applications and pension/payroll & HR systems.
Deployment and change management: Overseeing and planning deployment processes (releases, fixes, patches) in test and production environments.
Coordination and collaboration: Close cooperation with the Site Services team — instructing on technical tasks, substantive discussion, and jointly resolving complex issues.
Windows & DB environment engineering: Maintaining and supporting applications running in a Windows Server environment and working with MS SQL databases.
Documentation and standards: Creating and updating technical documentation (Runbooks, SOPs, Disaster Recovery Plans) and working in accordance with standard ITIL procedures (Change & Incident Management).

Requirements (baseline / solid fundamentals):

Experience in an Application Support / Systems Support Engineer role (L2/L2+ level).
English language skills — working in an international team.
Very good knowledge of Windows Server (administration, configuration, maintenance).
Good knowledge of MS SQL Server (management, configuration, basic queries, and database troubleshooting).
Practical knowledge of Incident & Change Management processes (familiarity with ServiceNow or similar ITSM tools is a plus).
Understanding of the deployment lifecycle (Release & Deployment Management) in test and production environments.
Experience creating SOPs, DRPs (Disaster Recovery Plans), and technical instructions (Runbooks).
Strong analytical thinking, flexibility, excellent communication, and the ability to use precise technical language.

Nice to have / your additional advantage (familiarity with select areas is enough):

We don’t expect knowledge of all of the systems below — experience with any of them will be valued: