This role will be implementing and supporting clients with Veeva CRM.


What you’ll do:

  • facilitate and guide the requirement definition with the stakeholders and key client application users,
  • guide requirement gathering efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Veeva
  • transform business requirements to clear and comprehensive functional specifications,
  • optimize the application (Workflow/Configuration-related optimization),
  • responsible to develop custom Veeva components as and when required,
  • be responsible for the testing of individual components developed,
  • lead the deployment effort after production cutover,
  • be responsible for post-production end-user support,
  • provide technology leadership to developers, and advise managers and stakeholders, helping them understand the architectural vision,
  • carry the overall responsibility for project documentation, including the appropriate filing of documentation and retrieval mechanisms. Documentation will include coding standards and quality processes.


Additional tasks:

  • acting as a Single Point of Contact for the Customer,
  • performing role of a team leader in the project,
  • building a team of Veeva CRM Consultants in Craftware.



  • at least five (4-5) years’ CRM experience, minimum 2-3 years in Veeva,
  • extensive experience with Configuring and Developing custom objects, layouts, reports, CLM functions in the Veeva platform,
  • experienced in data analysis and migration of CRM data from legacy systems into Veeva,
  • be able to analyze the CRM Data and develop data migration plans from legacy systems into the Veeva platform,
  • excellent communication skills, both written and verbal, to articulate concepts and ideas related to assigned projects and customer support,
  • strong teamwork skills with the ability to work in cross-functional, global teams as well as independently, Veeva CRM Certified.


Nice to have:

  • knowledge of Life Science (Pharma) – Sales Business Process,
  • experienced in Apex Classes, Apex Triggers, Visual force, API,
  • SFDC Developer Certifications a plus.



  • Flexible working hours
  • Remote work
  • Private medical care
  • Sports card
  • Refinanced Certifications
  • English language classes
  • Epic team building events
  • Life insurance
  • Agile work environment
  • Freedom of action
  • Internal labor market
  • No dress-code
  • Ergonomic office
Opiekun rekrutacji
  • Do Craftware dołączyłam na początku 2022 roku jako Młodszy Specjalista ds. Rekrutacji. W pracy cenię sobie najbardziej możliwość uczenia się od innych. Prywatnie – miłośniczka kotów i Mortal Kombat.